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Privacy Statement

Effective Date: 17 June 2025

Living From Grace (referred to as “we,” “us,” or “our”) is committed to protecting your personal information in accordance with the Protection of Personal Information Act 4 of 2013 (POPIA) of South Africa. This Privacy Statement explains how we collect, process, store, and protect your personal information when you use our website at https://livingfromgrace.co.za/, including our blog and e-commerce services. By using our website, you consent to the practices described in this statement.

1. Responsible Party

Living From Grace is the responsible party for the processing of your personal information. For inquiries, please contact our Information Officer:

  • Name: Francette Bedford

  • Email: info@livingfromgrace.co.za

  • Phone: +27 72 306 2470

2. Personal Information We Collect

We collect personal information that you provide directly or that is automatically collected when you interact with our website. This includes:

  • Blog Interaction: When you comment on our blog, we collect your name, email address, IP address, and the content of your comment.

  • E-Commerce Services: When you make a purchase, we collect your name, email address, billing and shipping addresses, phone number, and payment information (processed securely via Paystack).

  • Website Usage: We use cookies and Google Analytics to collect data such as your IP address, browser type, device information, and browsing behavior. See our Cookie Policy for details.

  • Voluntary Submissions: Information you provide via contact forms, newsletter sign-ups, or customer support inquiries.

We do not allow or target users under 18. If we become aware that personal information from a person under 18 has been collected, we will delete it immediately.

3. Purpose of Processing

We process your personal information for the following lawful purposes:

  • To enable you to post comments on our blog and engage with our content.

  • To process and fulfill e-commerce orders, including payment processing, order confirmation, and delivery.

  • To communicate with you regarding your orders, inquiries, or newsletter subscriptions.

  • To analyze website usage and improve our services through Google Analytics.

  • To comply with legal obligations, such as tax or consumer protection laws.

  • To protect the security and integrity of our website (e.g., detecting fraud or spam).

  • To send marketing communications, where you have opted in, about our products or services.

4. Legal Basis for Processing

We process personal information based on one or more of the following lawful grounds under POPIA:

  • Consent: Where you have given explicit consent (e.g., for marketing emails or blog comments).

  • Contractual Necessity: To fulfill our obligations under a contract, such as processing e-commerce orders.

  • Legal Obligation: To comply with applicable laws or regulations.

  • Legitimate Interest: For purposes such as website analytics, fraud prevention, or improving our services, provided your rights are not overridden.

5. Sharing of Personal Information

We may share your personal information with third parties only when necessary and in compliance with POPIA. These include:

  • Paystack: To process payments for e-commerce transactions. Paystack’s privacy policy applies to their handling of payment data.

  • Couriers: To deliver your e-commerce orders, we share your name, shipping address, and phone number with trusted courier services.

  • Google Analytics: To analyze website usage, we share anonymized data (e.g., IP addresses) with Google Analytics, subject to their privacy policy.

  • Legal Authorities: When required by law or to protect our rights, property, or safety.

  • Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred to the new entity.

We do not sell or rent your personal information to third parties for marketing purposes.

6. Data Storage and Security

Your personal information is stored securely on servers located in South Africa. We implement appropriate technical and organizational measures to protect your data, including:

  • Encryption of sensitive information (e.g., payment details via Paystack).

  • Access controls to limit data access to authorized personnel only.

  • Regular security assessments to identify and address vulnerabilities.

We retain your personal information indefinitely unless you request its deletion. For example, e-commerce transaction data may be retained to comply with tax laws, and blog comments may remain visible unless removed upon request. Upon receiving a deletion request, we will remove your data unless legally required to retain it.

7. International Data Transfers

Some personal information may be transferred outside South Africa, such as to Google Analytics for website usage analysis. We ensure that any international data transfers comply with POPIA by using service providers with equivalent data protection standards or by implementing contractual safeguards.

8. Your Rights Under POPIA

As a data subject, you have the following rights regarding your personal information:

  • Access: Request a copy of the personal information we hold about you.

  • Rectification: Request correction of inaccurate or incomplete information.

  • Deletion: Request deletion of your personal information, subject to legal obligations.

  • Restriction: Request restriction of processing in certain circumstances.

  • Objection: Object to processing based on legitimate interests or for direct marketing.

  • Data Portability: Request your data in a structured, commonly used format.

  • Withdraw Consent: Withdraw consent at any time, where processing is based on consent (e.g., unsubscribe from marketing emails).

To exercise these rights, contact our Information Officer at francette@livingfromgrace.co.za. We will respond within 30 days, unless extended under POPIA. You may also lodge a complaint with the Information Regulator at:

  • Email: complaints.IR@justice.gov.za

  • Website: https://www.justice.gov.za/inforeg/

9. Cookies and Tracking Technologies

Our website uses cookies to enhance your browsing experience, analyze usage via Google Analytics, and deliver personalized content. For details, including how to manage your cookie preferences, please refer to our Cookie Policy.

10. Links to Third-Party Websites

Our website may contain links to third-party websites, such as Paystack or courier services. We are not responsible for their privacy practices. Please review their privacy policies before providing any personal information.

11. Updates to This Privacy Statement

We may update this Privacy Statement to reflect changes in our practices or legal requirements. The updated statement will be posted on our website with a revised effective date. We encourage you to review it periodically.

12. Contact Us

For questions, concerns, or requests regarding your personal information, please contact our Information Officer:

  • Name: Francette Bedford

  • Email: info@livingfromgrace.co.za

  • Phone: +27 72 306 2470

Thank you for trusting Living from Grace with your personal information. We are committed to safeguarding your privacy and ensuring compliance with POPIA.

Last Updated: 17 June 2025

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